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IT QUALITY ASSURANCE

Quality Assurance professional with over forty years of business leadership experience, with twenty-five plus years focusing on IT development and project management responsibilities.  As a software consultant, I have assisted companies manage, analyze, and test their application software implementations through various IT project management processes and methodologies. I also have fifteen years’ experience as an Operations Manager in the stock brokerage industry, as well as five years’ experience in revenue accounting, I am a strong team player, fostering a collaborative and high-performance culture. I have strong analytical, problem-solving, and decision-making skills. My career has focused on supporting several Oracle products including: Oracle Software Suite: Customer Care and Billing (CCB), Cash to Meter (C2M), Oracle BI Publisher, Oracle Utility Business Intelligence (OUBI), Meter Data Management (MDM), Mobile Workforce Management (MWM), Crystal Reporting, Oracle Utilities Customer Cloud Service, Oracle CC&B Utilities Experience in Electric, Smart Meter, Gas, Water, Waste Management, and Steam Energy solutions.

IT OBJECTIVE

I am seeking a ministry position utilizing my gift of encouragement and my passion of helping and serving others. I have a strong sense of calling and I am highly motivated and spiritually driven to provide a welcoming and engaging environment. I want to help develop a God-honoring and God-focused atmosphere where people are valued above tasks, valuing relationships over results, and fostering a culture of kindness, trust, loyalty, and honor. My focus is living out “spiritual, professional, and relational” values as a team member to better serve God’s kingdom ministry. I am a personable team player committed to shepherding individuals to Christ while providing spiritual guidance, support, and growth. My character demonstrates integrity by being humble, honest, accountable, trustworthy, and servant-focused, while supporting the needs of others.

EDUCATION

B.B.A. Business Administration - University of Texas at Arlington, May 1982

PROFESSIONAL SKILLS SUMMARY

  • Project Management – I have experience managing the SDLC (software development life cycle) while overseeing integration and design of software systems. My experience includes managing timelines and resources, coordinating tasks and responsibilities, managing risks and issues, and ensuring successful project delivery. I have managed internal and external software development teams as well as strategic objectives while ensuring timely delivery of project deliverables. I have worked closely with executive decision-makers in managing expectations and maintaining strong relationships with internal and external stakeholders. I have developed project roadmaps and prioritized deliverables while maintaining compliance with company policies and procedures. My experience includes coordination and facilitation of client meetings and have conducted leadership and stakeholder presentations including product demos and planning sessions. I have experience in budgeting and ensuring cost-effective and efficient use of resources with staff oversight to ensure operation plans, policies, procedures, and transition plans are consistent with project goals and objectives. I also have experience with handling difficult personnel situations using appropriate discretion. I am able to communicate well with client and leadership, keeping them well informed at all times. My project management experience includes various project and IT methodologies such as Waterfall, Agile, DevOps, and various quality assurance methodologies.
  • Product Development – I am proficient in technical areas related to product development while aligning software engineering initiatives with the organization's goals and objectives to ensure products are developed according to requirement specifications and adhere to regulatory compliance standards and security protocols. I am able to mitigate risks and issues while ensuring scalability, performance, and maintainability. I am able to communicate product concepts into tangible designs and specifications while ensuring timely execution of product development milestones. I have experience in evaluating product performance and reliability while addressing risks and challenges to contingency plans. I help ensure software applications are secure, scalable and user friendly, and maintain accurate documentation of product specifications, design changes, and development progress.
  • Data Management – I have experience with data management, collection, storage, and maintenance of data to ensure data accuracy, consistency, reliability, and data security. I have experience in defining data requirements, improving data collection and validation, and data cleansing, data quality and data integrity. I have extensive experience managing databases and data warehouses and creating, modifying and converting data and data files, conducting data modeling analysis, and validation for data interfacing between various software applications. My experience includes SQL fundamentals, and data visualization tools while developing and implementing data management policies and procedures to enforce data quality standards and procedures, including data governance, security, and data privacy regulations. Data Management Tools include PL/SQL Plus, MySQL, Oracle SQL Developer, TOAD, and relational database tools.
  • Test Management\Quality Assurance – I have implemented robust testing strategies to ensure the quality and reliability of software solutions while developing the overall test strategy and approach including test planning, test execution, reporting testing results, and defect management reporting and resolution. I have managed many test teams and allocated resources as needed in various test phases. I have created test scenarios, test cases, and test scripts based on design and functional requirements, working with business subject matter experts. I have reviewed testing and validated test results to ensure that they meet the entry and exit criteria. Test Tools used include: Azure DevOps, Automated Testing with HP ALM, HP Test Director, Quality Center, LoadRunner, WinRunner, TFS (Visual Studio), MTM (Microsoft Test Manager), HP Quality Center, IBM Rational Quality Management, and Soup UI.
  • Business Process Management\Analyst – I have managed and conducted requirements & fit gap sessions, “As Is” and “To Be” sessions, strategic business analysis, gathered and analyzed detailed business requirements, conducted process flow and gap analysis, create technical and functional design documentation, developed IT and business standardized methodologies, processes, and gap analysis.
  • Software Functional Architect\Configuration Architect – I have performed end-to-end solution requirements analysis and design for Oracle CC&B applications including requirements JAD sessions (As Is & To Be sessions) and gathered business requirements. I have experience configuring rates, accounts, service agreements, and customer contacts and have developed external design documents for reports, letters, and interfaces.
  • Release Management – I have coordinated software application configuration and data migration into various environments and facilitated and managed migration of patches and code fixes as delivered from developers.
  • Training – I have instructed group training sessions, developed training materials, and mentored various individuals.
  • Technical Skills – I have a high level of technical knowledge including programming languages such as JavaScript, and C#, and cloud web services platforms (AWS), web and mobile development frameworks, knowledge of PCO (Planning Center Online), and proficiency in SQL. I have strong analytical skills and can quickly identify problems and successfully implement solutions. I have developed external design documents and have used various reporting tools such as: Crystal Reports, Oracle BI Reports, DOC1 Reports and various OLAP reporting tools.

    TODAYS BIBLE VERSE

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    "WHAT IS GOD DOING ON A CROSS?"
    "BUILDING THE FAITH, A HISTORY OF THE CHURCH"
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    "WORLDVIEW OF THE CHRISTIAN FAITH, STANDING FOR GOD'S TRUTH"

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    MINISTRY OBJECTIVE

    I am seeking a ministry position utilizing my gift of encouragement and my passion of helping and serving others. I have a strong sense of calling and I am highly motivated and spiritually driven to provide a welcoming and engaging environment. I want to help develop a God-honoring and God-focused atmosphere where people are valued above tasks, valuing relationships over results, and fostering a culture of kindness, trust, loyalty, and honor. My focus is living out “spiritual, professional, and relational” values as a team member to better serve God’s kingdom ministry. I am a personable team player committed to shepherding individuals to Christ while providing spiritual guidance, support, and growth. My character demonstrates integrity by being humble, honest, accountable, trustworthy, and servant-focused, while supporting the needs of others.

    VOLUNTEER MINISTRY EXPERIENCE

    • Alter Ministry Prayer Team (Gateway Church – 1.5 years) 2023-2024
    • Small Group Leader (Gateway Church – 1.5 years) 2023-2024
    • Usher (Gateway Church – 1.5 years) 2023-2024
    • Pastor Robert Morris Ministry Prayer Team (Gateway Church – 1.5 years) 2023-2024
    • Men’s Mentorship (Step Up) Team (Gateway Church – 6 months) 2024
    • Good News Club, Child Evangelism Fellowship (Instructor) 2014 – 2016
    • Kairos Prison Ministries (17 years) 2005-2021
    • Small Group Leader (Compass Christian Church - 18 years) 2001-2019
    • Missions Outreach Team (Compass Christian Church – 12 years) 2005-2017
    • Stephens Ministries/Compass Christian Church (Caregiver – 5 years) 2010-2015
    • Real Choices Pregnancy Center (Men’s Ministry Counselor – 5 years) 2004-2008            
    • Audio Visual Coordinator (United Memorial Christian Church – 5 years) 1996-2000
    • Communion Coordinator/Server (United Memorial Christian Church – 10 years) 1990-2000
    • Lay Leader/Church Services (United Memorial Christian Church – 12 years) 1988-2000
    • Church Board Member (United Memorial Christian Church – 4 years) 1990-1994
    • Church Treasurer (United Memorial Christian Church – 2 years) 1990-1992
    • Stewardship Chairperson (United Memorial Christian Church – 1 year) 1986

    CONTACT FORM

    WORK HISTORY

     

    Sr. Software Test Analyst – Oracle C2M Project

    • Create system requirements and matrix report.
    • Develop project quality management plan and develop test plan and test strategy
    • Develop test resource estimation schedule and test deliverables report.
    • Prioritize test conditions and features to be tested.
    • Design and develop test cases and test scripts for the system, integration, regression, and user acceptance testing.
    • Identify necessary test data to support test conditions and test cases.
    • Schedule test executions in appropriate order.
    • Execute test scripts and verify system functionality and usability of various software applications.
    • Conduct ad-hoc and exploratory testing, when applicable. (system, regression, and user acceptance testing).
    • Identify system and testing risks and work arounds.
    • Manage project issues and software defects.
    • Facilitate defects review sessions
    • Monitor defects resolution process.
    • Develop Comprehensive Defect Reports (Number of Defects, Metrics, Status, and Priority).
    • Design, track and collect quality assurance metrics to monitor project and product quality.
    • Ensure the delivered products meet customer’s expectations.
    • Make recommendations to improve quality of the software products, processes, and services.
    • Test File structure and web services utilizing SOAP UI.

     

     

    Sr. Software Test Analyst for Oracle CCB 2.7 & MSCS Cloud Services Upgrade (Agile)

    • Create, review, and analyze detailed business requirements and business processes.
    • Create test data and account setup, execute queries using SQL Developer to find test data and verify test results.
    • Execute test scripts for enhancements, interfaces, bill print and letter print using MSC ILM and ISView.
    • Develop formal test results reports.
    • Validate user credentials, roles, and privileges.
    • Develop defect reports (Number of defects, metrics, status, and priority) using ADO – Azure DevOps Suite.
    • Develop test status, progress, and results reports.
    • Conduct automation testing.
    • Execute ad-hoc exploratory testing.
    • Identify and create defects encountered during testing.
    • Develop Comprehensive Defect Reports (Number of Defects, Metrics, Status, and Priority).

     

     

    Sr. System Tester for Oracle CC&B – LADWP Upgrade for Oracle CCB

    • Review business requirements and business processes to create business case scenarios and test scripts.
    • Build test plans, test scenarios, and test scripts with linkage to business requirements.
    • Develop test results documents and present results to client and management for approval.
    • Conduct testing for enhancements, interfaces, bill print, letter print, defects, and build validation.
    • Create test data and account setup
    • Validate user credentials, roles, and privileges.
    • Create and execute queries using SQLDeveloper to find test data and verify test results.
    • Create and track defects using Rational Quality Management.
    • Provide support for UAT Phase 1 Testing.
    • Prepare testing Status and progress reports. 

     

    American Airlines      
    		  
       April 2017 -August 2010

    Agile\DevOps Sr.QA Lead and Project Manager for Canales Marketing and HP ALM

    • Coordinate project team’s testing strategy for user stories.
    • Manage TTO (turn over to operations) for testing artifacts at release.
    • Perform working code iteration demos
    • Create and requisition loyalty test data in various environments.
    • management and enterprise integration (Customer Hub and SABRE).
    • Collaborate with Product Owners/Business Owners and team to write acceptance criteria.
    • Continually evaluate testing tool to ensure the appropriate tools are being used.
    • Ensure testing data is provisioned for 30+ loyalty clients.
    • Develop modeling techniques for discussions, development and test planning.
    • Involvement with Ventana SIEBEL, API/Web Services, Rally, Jenkins, GitHub, UFT, and ALM.
    • Coordinate release validation for production delivery/deployment.
    • Track testing progress against test cases, and driving overall QA direction.
    • Support QA test automation for tools and test coverage to promote continues testing.

     

    AAC Utility Partners/Modesto Irrigation District  
    		  
     January 2017 - April 2017

    Test Lead

    • Mentor Testers on project team to improve skills and assist in career development
    • Facilitate/promote communication across disciplines on project team
    • Continually evaluate the testing process to ensure current best practices are being followed
    • Define the testing strategy and approach for CCB and MDM projects.
    • Create Implementation Approach for testing.
    • Administer HP ALM tracking system.
    • Design, develop, and conduct system tests.
    • Create test plan and test schedule.
    • Facilitate meetings for testing deliverable completion
    • Manage Test Reporting Matrix in Quality Center
    • Participate and contribute to BA/QA Community of Practice
    • Data Provisioning between Oracle CCB and CRM Siebel applications.

     

    Sure Power Consulting \ WSSC 
    		  
    March 2016 - January 2017

    Software Test Lead – WSSC CCB Integration

    • Provide assignments for QA Test Team and report defect metrics to ensure team is progressing as planned.
    • Established testing goals and objectives and define test schedule.
    • Defined test execution flow, activities, test environment and interface requirements.
    • Administer Quality Center tasks for testing planning / test lab, defect management, and requirements tracking.
    • Build test scenarios and test scripts with linkage to business requirements.
    • Complete Test Plan document for WSSC CCB Implementation Project
    • Conduct CCB Training with WSSC QA Test Team.
    • Facilitated Defect Meetings / Defect Prioritization for POC Test Phase
    • Conducted Requirements Review and tracked QA Review for each business requirement.

     

     

    Software Test Lead \ Coordinator for Oracle CIS Consolidation Project (AGL / Nicor)

    • Facilitate “Scoping” Sessions.
    • Provide input on planning schedule.
    • Administer Quality Center tasks for testing planning / test lab and defect management.
    • Maintain Testing Execution Schedule.
    • Facilitates Defect Meetings / Defect Prioritization.
    • Assigns defects to Fix-it Analysts.
    • Provide input on migration schedules and approves migrations.
    • Develop and present test results reports to management for approval.

     

     

    Software Test Lead for Revenue Management Team on Oncor Oracle MMP Project.

    • Performed requirements analysis to ensure documentation meets expected functional and business expectations.
    • Obtained detailed specifications from business users to ascertain specific output information requirements.
    • Create High Level Business Requirements
    • Gathered Detailed Business Requirements
    • Help develop UAT CCB test strategy for Revenue Management.
    • Prepare Testing Status, Progress Reports, and Defect Status reports.
    • Provide CCB and ALM training and support for Revenue Management UAT test team.
    • Prepare test execution plan and test schedule.
    • Coordinate batch processes for Nightly Billing batch.
    • Conducted daily meetings to discuss nightly batch status, results, and issue resolution.

     

     

    Senior Software Test Lead – Los Angeles Department of Water & Power CISCON - Oracle CCB\MWM\MDM\CRM\BI Project

    • Define the testing strategy and approach for CCB, MDM, MWM and other DWP impacted systems.
    • Identify implementation approach for specific tests, test execution, and defect tracking.
    • Design, develop, and conduct system tests and support the acceptance testing.
    • Prepare test plan and test schedule.
    • Develop test scenarios, test cases and test scripts used for integration, and system testing.
    • Prepare Testing Status and Progress Reports – describes the progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects.
    • Prepare and execute testing for Oracle CCB to CRM Siebel Data migration and syncing.
    • Analyze requirements, enhancements and interfaces required for integration testing.
    • Conduct status review meetings.
    • Coordinate 3rd Party Interface Testing for internal and external systems.
    • Oracle BI Reports generation and validation.

     

     

    Sr. Software Test Engineer – Image Direct 3 Project and SFI Project (Cross-platform imaging, deployment, and migration solutions - Dell Application and Dell plug-in for Microsoft System Center Configuration Manager)

    • Obtained detailed specifications from business users to ascertain specific output information requirements.
    • Performed requirements analysis to ensure documentation meets expected functional and business expectations.
    • Create and implemented test strategy, detailed test plans, and test schedules.
    • Created test cases and test scripts using HP Quality Center and Microsoft Test Manager (Visual Studio 2010).
    • Data Prep – Company and account setup, user credentials, roles, and privileges.  Modified XML configuration files.
    • Verify test data and test results through SQL query tools.
    • Create and Build ISO & WIM images, components, data files, and driver packs for system image projects. 
    • Upload image files and components using FTP tools and custom Dell application tools.
    • Logged defects, facilitated defect triage, and retested software corrections to ensure problems are resolved.
    • Develop integrated processes for testing end to-end functionality with Agile and Waterfall methodologies.

     

     

    Functional Business and Quality Assurance Manager - SaskEnergy & Golden State Water Company, Oracle CC&B Implementation Project

    • Facilitate Discovery "As Is" Sessions
    • Facilitate Oracle CC&B Fit Gap Analysis "To Be", and Configuration Sessions
    • Conduct Oracle CC&B User Training Sessions
    • Create Functional & Technical Specification Design Documents
    • Perform Configuration for Oracle CC&B Application.
    • Create & Execute Test Scripts for Unit & Functional Testing.
    • Define data requirements for Functional and Integration Test Phases.
    • Execute batch processes and create or modify data.  Run queries with TOAD to validate results.
    • Report status of test activities and open defects.

     

     

    Process \ Quality Assurance Test Manager - Independent Consultant, PG&E SmartMeter Oracle CC&B Project

    • Lead the testing effort (assembly, product, regression, UAT, and performance testing)
    • Develop and update testing standards and procedures and coordination of testing resources.
    • Create Test Plan (Test Strategy and Test Approach documents)
    • Define data requirements as needed for each test phase
    • Facilitate meetings for testing deliverable completion
    • Present Test Progress Reports, Status and Metrics to the Project Manager
    • Manage Test Reporting Matrix in Quality Center
    • Schedule, track and report the test team’s progress on defined deliverables and milestones
    • Manage, escalate and report issues and risks
    • Review testing and validate results to ensure that they meet the entry and exit criteria

     

     

    Sr. Principal Consultant – Oracle Functional Architect\QA Test Manager – Trigen Energy Boston, City of Phoenix

    • Performed end-to-end solution requirements analysis and design for CC&B v2.0.5 & v2.1.0.
    • Conduct requirements JAD sessions (As Is & To Be sessions) and gather business requirements.
    • Configuration for rates, accounts, Service Agreements, and customer contacts for CC&B v2.1.0.
    • Developed External Design documents for reports, letters, and interfaces for CC&B v2.0.5 and v 2.1.0.
    • Facilitate and manage migration of patches and code fixes as delivered from developers.
    • Manage Testing (test schedule and staffing requirements) for Oracle CC&B v2.1.0 utilities project.
    • Design test strategy, implement test plan, create test conditions and test scripts.
    • Maintain and coordinate test documentation and defects in Microsoft SharePoint.

     

     

    Sr. Software Tester for Oracle CC&B Billing and CIM Customer Care Application

    • Develop system test scripts and present test results to client and management for approval.
    • Develop test results documents and present results to client and management for approval.
    • Create test data and analyze data through SQL scripting tools and OLAP reporting tools.
    • Review business requirements to create business case scenarios.
    • Execute batch jobs and create or modify data.  Run queries with TOAD to validate results.
    • QA System test and EDI test execution for SPL CorDaptix web-based billing and customer care application. 
    • Execution of batch processes to initiate customer care functionality, reporting and billing,
    • Modifying customer Oracle database using both system functionality and queries using Oracle TOAD.
    • Validation of bill calculations for billing services, fees and taxes.
    • Conduct daily status meetings to report testing results to the various development and business organizations.
    • Complete formal test result documentation completed after test execution to validate reports and printed bills.
    • Training of operations billing analysts for various roles of billing and systems support. 

     

    ADDITIONAL WORK EXPERIENCE  
      June 1975 - June 2001
    SABRE - Consultant QA Manager\Software Quality Engineer - Project SAP 4.6C Upgrade
    GTE INTERNET - Senior Consultant \ Test Manager - GTE Internet Data Warehousing
    MARY KAY CORP - Sr. Business Analyst - Project: EZ Supply Chain Order Fulfillment
    FT MORTGAGE COMPANIES - Testing Analyst \ Team Lead - Paradox to Oracle Conversion
    GTE COMMUNICATIONS - Testing Lead for Saville CBP Billing & Customer Care
    COMPUSA - Staff Consultant \ Business Analyst - Project:  Radius AS\400 Retail POS Application
    TANDY CORPORATION \ RADIO SHACK - JDA to Retek Conversion
    FIRST SOUTHWEST COMPANY
    WEBER HALL SALE AND ASSOCIATES - Dividend Dept. Manager    
    SOUTHWEST SECURITIES, INC. Dividend\Reorganization Clerk
    AVIS RENT-A-CAR - Revenue Accounting Clerk

     

       

    Copyright @ Joseph Charles Beach 2024