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IT QUALITY ASSURANCE
Quality Assurance professional with over forty years of business leadership experience, with twenty-five plus years focusing on IT development and project management responsibilities. As a software consultant, I have assisted companies manage, analyze, and test their application software implementations through various IT project management processes and methodologies. I also have fifteen years’ experience as an Operations Manager in the stock brokerage industry, as well as five years’ experience in revenue accounting, I am a strong team player, fostering a collaborative and high-performance culture. I have strong analytical, problem-solving, and decision-making skills. My career has focused on supporting several Oracle products including: Oracle Software Suite: Customer Care and Billing (CCB), Cash to Meter (C2M), Oracle BI Publisher, Oracle Utility Business Intelligence (OUBI), Meter Data Management (MDM), Mobile Workforce Management (MWM), Crystal Reporting, Oracle Utilities Customer Cloud Service, Oracle CC&B Utilities Experience in Electric, Smart Meter, Gas, Water, Waste Management, and Steam Energy solutions.
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IT OBJECTIVE
I am seeking a ministry position utilizing my gift of encouragement and my passion of helping and serving others. I have a strong sense of calling and I am highly motivated and spiritually driven to provide a welcoming and engaging environment. I want to help develop a God-honoring and God-focused atmosphere where people are valued above tasks, valuing relationships over results, and fostering a culture of kindness, trust, loyalty, and honor. My focus is living out “spiritual, professional, and relational” values as a team member to better serve God’s kingdom ministry. I am a personable team player committed to shepherding individuals to Christ while providing spiritual guidance, support, and growth. My character demonstrates integrity by being humble, honest, accountable, trustworthy, and servant-focused, while supporting the needs of others.
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EDUCATION
B.B.A. Business Administration - University of Texas at Arlington, May 1982 |
PROFESSIONAL SKILLS SUMMARY
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Project Management � I have experience managing the SDLC (software development life cycle) while overseeing integration and design of software systems. My experience includes managing timelines and resources, coordinating tasks and responsibilities, managing risks and issues, and ensuring successful project delivery. I have managed internal and external software development teams as well as strategic objectives while ensuring timely delivery of project deliverables. I have worked closely with executive decision-makers in managing expectations and maintaining strong relationships with internal and external stakeholders. I have developed project roadmaps and prioritized deliverables while maintaining compliance with company policies and procedures. My experience includes coordination and facilitation of client meetings and have conducted leadership and stakeholder presentations including product demos and planning sessions. I have experience in budgeting and ensuring cost-effective and efficient use of resources with staff oversight to ensure operation plans, policies, procedures, and transition plans are consistent with project goals and objectives. I also have experience with handling difficult personnel situations using appropriate discretion. I am able to communicate well with client and leadership, keeping them well informed at all times. My project management experience includes various project and IT methodologies such as Waterfall, Agile, DevOps, and various quality assurance methodologies.
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Product Development � I am proficient in technical areas related to product development while aligning software engineering initiatives with the organization's goals and objectives to ensure products are developed according to requirement specifications and adhere to regulatory compliance standards and security protocols. I am able to mitigate risks and issues while ensuring scalability, performance, and maintainability. I am able to communicate product concepts into tangible designs and specifications while ensuring timely execution of product development milestones. I have experience in evaluating product performance and reliability while addressing risks and challenges to contingency plans. I help ensure software applications are secure, scalable and user friendly, and maintain accurate documentation of product specifications, design changes, and development progress.
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Data Management � I have experience with data management, collection, storage, and maintenance of data to ensure data accuracy, consistency, reliability, and data security. I have experience in defining data requirements, improving data collection and validation, and data cleansing, data quality and data integrity. I have extensive experience managing databases and data warehouses and creating, modifying and converting data and data files, conducting data modeling analysis, and validation for data interfacing between various software applications. My experience includes SQL fundamentals, and data visualization tools while developing and implementing data management policies and procedures to enforce data quality standards and procedures, including data governance, security, and data privacy regulations. Data Management Tools include PL/SQL Plus, MySQL, Oracle SQL Developer, TOAD, and relational database tools.
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Test Management\Quality Assurance � I have implemented robust testing strategies to ensure the quality and reliability of software solutions while developing the overall test strategy and approach including test planning, test execution, reporting testing results, and defect management reporting and resolution. I have managed many test teams and allocated resources as needed in various test phases. I have created test scenarios, test cases, and test scripts based on design and functional requirements, working with business subject matter experts. I have reviewed testing and validated test results to ensure that they meet the entry and exit criteria. Test Tools used include: Azure DevOps, Automated Testing with HP ALM, HP Test Director, Quality Center, LoadRunner, WinRunner, TFS (Visual Studio), MTM (Microsoft Test Manager), HP Quality Center, IBM Rational Quality Management, and Soup UI.
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Business Process Management\Analyst � I have managed and conducted requirements & fit gap sessions, “As Is” and “To Be” sessions, strategic business analysis, gathered and analyzed detailed business requirements, conducted process flow and gap analysis, create technical and functional design documentation, developed IT and business standardized methodologies, processes, and gap analysis.
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Software Functional Architect\Configuration Architect � I have performed end-to-end solution requirements analysis and design for Oracle CC&B applications including requirements JAD sessions (As Is & To Be sessions) and gathered business requirements. I have experience configuring rates, accounts, service agreements, and customer contacts and have developed external design documents for reports, letters, and interfaces.
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Release Management � I have coordinated software application configuration and data migration into various environments and facilitated and managed migration of patches and code fixes as delivered from developers.
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Training � I have instructed group training sessions, developed training materials, and mentored various individuals.
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Technical Skills � I have a high level of technical knowledge including programming languages such as JavaScript, and C#, and cloud web services platforms (AWS), web and mobile development frameworks, knowledge of PCO (Planning Center Online), and proficiency in SQL. I have strong analytical skills and can quickly identify problems and successfully implement solutions. I have developed external design documents and have used various reporting tools such as: Crystal Reports, Oracle BI Reports, DOC1 Reports and various OLAP reporting tools.
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